CSOS paperwork, prepared properly.

Clear administrative support for community schemes. We prepare the paperwork and organise the record, while the authorised trustee or managing agent keeps control of final sign off and submission.

CHOOSE THE PAPERWORK

Start with the scheme task in front of you.

Each request starts with a short scope check. You receive a fixed quote before we prepare anything.

REGISTRATIONFixed quote

Scheme registration file

Organise the information and documents for a Community Schemes Ombud Service (CSOS) registration file, with a clear submission plan for the authorised representative.

IncludesDocument checklist, authority record and filing pack.

ANNUAL RECORDSFixed quote

Annual return file

Prepare the annual-return checklist using the scheme's financial statements, AGM records, resolutions and levy schedule.

IncludesRecord checklist, missing-document list and submission-ready folder.

KEEP IT CURRENTFixed quote

Change of details file

Prepare the paperwork when the authorised representative, managing agent, rules or contact details change.

IncludesChange checklist, supporting file and sign-off list.

DISPUTE PREPARATIONFixed quote

Dispute file preparation

Organise the facts, correspondence and supporting documents into a clear factual file after the internal process has been tried.

IncludesChronology, evidence checklist and filing-ready document order.

Request a CSOS scope check

Not sure this is the right one for you? Ask us first and you get a written answer within one business day.

SIGN OFF STAYS WITH THE SCHEME

We prepare. Your authorised person approves.

We do not sign declarations, use a trustee account without permission or make decisions for the scheme. The authorised trustee, chairperson or managing agent reviews and approves the final information.

Send the scheme details, records and the task you need help with.

We confirm scope and give you a fixed quote before work starts.

You review, approve and submit, or authorise the correct next step in writing.

Important

For a dispute, the scheme should first use its internal process. We provide administrative preparation, not legal representation and not a promise of an outcome.

What CSOS is, and why it exists

The Community Schemes Ombud Service regulates every sectional title scheme, homeowners association, share block and retirement scheme in the country. If you live in or run a complex, an estate or a block of flats, your scheme falls under it whether anyone has told you or not.

Two duties catch schemes out. Every scheme must register with CSOS and pay levies, and every scheme must lodge its rules with CSOS for approval, and unapproved rules are not enforceable. Trustees who have been fining people under rules that were never lodged usually find out at the worst moment, in a dispute they then lose.

The other half of CSOS is the dispute service. It resolves the arguments that used to require a lawyer and a court: unpaid levies, noise, pets, parking, alterations, behaviour, and trustees exceeding their powers. It is deliberately cheap and deliberately accessible, which is exactly why the paperwork matters, a badly framed application gets rejected on form rather than on merit.

What we will need from you

The scheme name and CSOS registration number if it already has one.
Your role: trustee, managing agent, owner or occupier. It decides what you are entitled to lodge.
The scheme’s rules, conduct and management, as they currently stand.
For a dispute: a plain account of what happened and when, plus the correspondence, notices, minutes or photographs that support it. Dates matter more than adjectives.
The relief you actually want. CSOS can only grant orders of a defined kind, so “make them stop” has to become a specific order it has power to make. Getting this wrong is the most common reason an application fails.
Proof the internal steps were tried first, where the scheme’s rules require it.

We prepare the paperwork. An authorised person from the scheme signs and lodges it, because CSOS deals with the parties and their authorised representatives, not with us.

Official CSOS resources

Check the official process and forms before you order: CSOS Connect and scheme services, CSOS frequently asked questions and CSOS forms.

ProperSA provides administrative preparation and document support. It is not legal representation, managing agency services or a guarantee that CSOS will approve a filing or decide a dispute in your favour.